We answer in under two hours.
Most questions are already covered in the FAQ below. If yours isn't, the form on the right goes directly to our help desk in Cairo — staffed by a real team, in five languages.
The most common questions.
For general admission, the day before is usually fine. For the Tutankhamun Galleries and any of our experiences, we recommend at least one week — and two to three weeks during peak season (October–March).
Yes. Groups of 10–60 should write to [email protected] and we will arrange a dedicated entry slot, a meeting point, and (optionally) a private guide.
Children under 6 enter free with an accompanying adult and do not need a ticket. Children aged 6–12 require a child ticket. The Family Pass includes up to three children under 12.
Your e-ticket QR code is scanned at the main entry pavilion. You do not need to print it — a phone screen is fine. Have your ID ready if you booked a Student or Senior ticket.
Timed entry tickets (Tutankhamun, evening events, experiences) include a 30-minute grace window. After that, we will try to reseat you in a later slot — but we cannot guarantee it on busy days.
Personal photography (no flash, no tripod) is allowed in all main galleries. The Tutankhamun Galleries and the conservation lab are no-photography zones.
Yes. Every public gallery, including the Grand Staircase route, has a step-free alternative via lifts. Wheelchairs are available at the main entrance free of charge.
Trained service animals are welcome throughout the museum. Please mention this when booking so we can let the gate team know.
Yes — free of charge until 24 hours before your visit. After that, tickets are non-refundable but can be moved to another date within 12 months, subject to availability.
On the rare occasions we close at short notice, every affected ticket is automatically refunded in full and you will receive an email within 48 hours.
Still have a question?
Pick a topic, write a few lines, and we'll come back to you in under two hours during help-desk hours (10:00 — 20:00 EET).